First Name
Last Name
Email/ID
Token
Mobile Number
Residence Country
Nationality
job title
Address
Name | ServiceUrl | Team | Edit | Delete |
---|---|---|---|---|
servName | serviUrl | Team | Edit | Delete |
Name | Description | Tarrif | Team | ||
---|---|---|---|---|---|
sentimentBasic | sentiment | 1 $ | Edit |
Delete |
Web Engagement | Social Engagement | Email Engagement |
---|---|---|
OmniView Same agent desktop for all digital channels | ||
OmniReporting Detailed and advanced realtime & historical reporting | ||
OmniSupervisor Supervisors can monitor and assist agents across all channels | ||
Proactive Chat | Proactive Social Care Engagement | Analysis and classification of email |
Mobile Ready - pre-developed widgets for Mobile | Listen to 100% of customer online interactions | Discard Email (Spam) |
Agent Guided script | Analyze and Prioritize the customer interactions | Natural-language processing and keyword/expression identification |
Knowledge Base - Standardised responses | Interactions are routed /assigned to agents based on business rules | Approval workflows |
Capture website events such as searches, timeouts as well as mouse and keyboard inactivity | Transfer Interactions to another agent or queue | Feedback for Email, post email surveys |
Out-of-the-box rule templates and business rules interface for defining engagement rules | Supervisors, can monitor & conference on conversations | Add wrap up and notes to interaction |
Text | Polarity |
Positive Confidence | Neutral Confidence | Negative Confidence | Question Confidence |
Statement | Positive Confidence | Neutral Confidence | Negative Confidence | Question Confidence |
Text | Polarity |
Arabic Aspect | English Aspect | Positive Polarity | Negative Polarity |
Positive Confidence | Neutral Confidence | Negative Confidence | Question Confidence |
No | Package Name | Per | Services | Rate | Currency | Enabled | Per Country | Exclusive Country | Expiry Date | More Details |
No | Service Name | Service URL | Status | Deployed Since | Developed by | More Details |
No | Team Name | Manager Name | Support Email | Manager Email | Engineer Email | More Details |
No | Full Name | Company | Type | Status | Balance | Currency | Country | More Details |
No | Phase | Company | Full Name | Invoice Amount | Paid Amount | Currency | Start Date | End Date | Due Date | Free | More Details |
No | Account Number | Company | Amount | Currency | Full Name | Date | More Details |
No | Account Number | Company | Type | Value | Currency | Expiry Date | Used | More Details |
User ID |
Token |
First Name |
Last Name |
Mobile |
Email |
Industry |
Company |
Home Country |
Residence Country |
Nationalty |
Language |
Address |
Billing Address |
I would like to receive products tips and ticks from IST Cloud and its family of companies. I understand that I can unsubscribe at any time. | I would like to receive communications about products and offerings from IST Cloud and its family of companies. I understand that I can unsubscribe at any time. |
Dashboard Page Under Construction
User ID |
Balance |
Token |
Payment Method |
Account Type |
Status |
Currency |
No | Start Date | End Date | Due Amount | Paid Amount | Due Date | More Details |
No | Payment Method | Payment Date | Payment Amount | More Details |
No | Voucher Code | ExpiryDate | Voucher Type | Amount | Used | More Details |